We are experiencing a high volume of inquiries which may delay a response. We appreciate your patience.
If you are emailing about a COVID-19 test result, please plan conservatively for the result being published within up to 36 hours (48 hours weekend) from the time you take your COVID-19 test to accommodate issues which sometimes arise in sample quality, completeness of registration information, transport schedules and other unforeseen circumstances.
If you haven't received your Cleared4 Welcome email, search your mailbox for an email that came from firstname.lastname@example.org. Also check your Junk/Spam and deleted/trash folders.
When opening your ticket include:
- Your Full Name
- ID Number
- Current school email address
- Your personal mobile phone number that can receive text messages and has access to the internet.